PRIVACY POLICY

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Purpose and Scope

The following Privacy Policy outlines how Julien Finlay and its associated entities ("Company," “I,” "we," or "us") collect, use, and protect your personal information when you visit www.jfinlay.com and other websites operated by us (collectively, the "Site"). We understand the importance of your privacy and are committed to handling your data responsibly in accordance with applicable laws and industry best practices.

How We Collect Data About You

This Privacy Policy primarily applies to information collected online; however, it may also apply to data provided offline or through other means (e.g., at live events, via telephone, or by mail). It governs the collection of information from all users of our services (the "Services"), including visitors who browse our Site ("Visitors") and individuals who sign up for products, events, or services ("Members").

Data You Provide to Us

We collect different types of data based on how you interact with the Site.

• Online Registration: If you sign up for our newsletters, events, or services, we may collect your name and email address.
• Online Purchases: If you purchase a product or service, we may collect your name, billing address, payment details (processed securely via third-party providers), and other relevant order details.
• Signing Up for Products or Services: We may collect personal details such as your name, email address, phone number, and billing information to facilitate your access to our offerings.
• Communications & Support: If you contact us for support, we collect details like your name, email address, and any messages or inquiries you send.
• Data from Third-Party Sites: If you link your account with third-party platforms (e.g., social media), we may collect publicly available information such as your name, profile picture, or contact details.
  

Data We Collect Through Automated Means

• System Data: We collect technical information about your device, such as IP address, browser type, operating system, and other system details to improve user experience.
• Cookies & Tracking Technologies: Our Site may use cookies and similar tracking technologies to analyse user behaviour, improve site functionality, and personalise content. 

How We Use Your Personal Information

We may collect and store the following types of personal information:

• Name
• Email Address
• Mailing Address
• Billing Information (processed securely via third-party providers)
• Phone Number
• IP Address
• Device Type & Browser Information
• Order History
• Location Data (if shared by the user)
• User Engagement Data (such as email opens and clicks)
• Testimonials (with your authorisation)
• Other responses to surveys or inquiries

Third-Party Services

We may use the collected information for the following purposes:

• To provide and improve our services;
• To communicate with you regarding updates, promotions, or support requests;
• To process transactions securely;
• To monitor user engagement and site performance;
• To personalise your experience on the Site;
• To conduct research and analytics;
• To comply with legal and regulatory obligations.

Data Security

You have the right to access, update, or request the deletion of your personal information. You may also opt out of marketing communications at any time by following the "unsubscribe" link in our emails.

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at heyyou@jfinlay.com

We are committed to providing high-quality coaching programs and learning experiences. We understand that circumstances may change, and we want to ensure a clear and fair refund and cancellation policy.

Refund Policy

If you make a purchase from our website, you may be eligible for a refund based on the specific terms outlined at the time of purchase. Each program may have different refund terms, and these will be clearly mentioned on the respective program pages.

• Refunds, if applicable, will be processed according to the terms provided at the time of purchase.
• Some programs may have a no-refund policy.
• If a refund is granted, it will be processed back to the original payment method within a reasonable time frame.

For any refund-related inquiries, please reach out to heyyou@jfinlay.com

Cancellation Policy

• If you need to cancel your enrolment in a coaching program, please review the terms mentioned during your purchase.
• Cancellations for live or group coaching programs may be subject to deadlines and fees based on the commitment required.

For further assistance and to avoid any miscommunication, please contact us before making a purchase if you have any questions on our refund or cancellation policies.